Terms

All orders must be paid in full with cash prior to pick-up or shipment unless a credit account has been established. To establish credit with us, contact us for a credit application and furnish all requested trade and bank references completely. Please note that new credit accounts take several weeks for processing and approval. Credit terms are strictly Net 30 days from the date of shipment. A finance charge of 2% per month will be assessed on all past due balances. A $35.00 charge will be debited to your account for any check returned by your bank for insufficient funds.

Ordering
Our minimum order is $2,000.00 for all shipments, excluding those to the West Coast. There is also no minimum purchase for local customers who are able to arrange for the pick-up or delivery of plants themselves. We suggest ordering early to avoid disappointment, as popular varieties sell out quickly. We will fulfill your order as close the requested ship date as possible but may be hampered by growing and shipping conditions beyond our control. Please review your order with us to ensure that your freight dollars will be effective - Specimen material and maples need to be stacked with smaller materials to achieve cost-effective load.

Substitutions
An adjustment of one grade up or down may have to be made to conform to our crop due to seasonal growing conditions beyond our control. Allowing us to make a substitution may make the difference in shipping your order complete without delay. If you cannot accept a substitution, it must be clearly indicated on your order.

Shipping
All orders are FOB Hillsboro, Oregon and are shipped by refrigerated semi-trucks. Freight is figured on a per foot basis, with weight and size of product taken into account. Shipping charges are also based on order size and destination. All shipments travel at the risk and cost of the purchaser. Invoicing for freight charges is separate from plant material invoicing. Customers must pay shipping costs according to the terms of the freight company making the shipment.

Shortages/Damages
We are not responsible for freight damages and shortages. In the event that your shipment is damaged or a shortage occurs, please note this on the Bill of Lading and file a claim with the carrier immediately. Please submit a copy to us - we will be glad to assist you.

Claims
Any unsatisfactory plant material must be reported to us in writing within 5 days of receiving your order and must be held for our inspection or judgment. We do our best to ensure that all nursery stock is shipped in excellent condition. If you feel there is a problem, please call us at time of delivery so we may render all due assistance. We are willing to work hard and settle any complaints. However, we do not guarantee plants once they leave our nursery and are accepted in good condition by a customer. Under no circumstances will European Nursery be liable for any sum greater than the purchase price of the plants.